Return Policy – Abezt Solutions

Order Cancellation, Refund, and Return Policy

Order Cancellation:

Customers may cancel their orders within 24 hours of placing the order. Cancellation requests beyond this timeframe will not be accepted.
To cancel an order, customers should contact our customer service team via email with their order details.
Refunds for canceled orders will be processed within 10 business days and will be issued using the original payment method.

Refund Policy:

Refund requests must be made within 7 days from the date of delivery.
Customers seeking a refund should contact our customer service team and provide details such as the order number and reason for the refund request.
Refunds will be issued after deducting any applicable processing fees or charges.
The refund will be processed using the original payment method, and the timeline for the amount to be reflected may vary based on the payment provider.

Return Policy:

Returns are accepted for products that are damaged, defective, or not as described.
Customers must initiate the return process within 7 days of receiving the product.
To initiate a return, customers should contact our customer service team and provide details about the product and the reason for the return.
The customer may be requested to provide photographic evidence of the damaged or defective product.
Upon verification, customers will receive instructions for returning the product, including any necessary return labels or shipping instructions.
The returned product should be in its original packaging and condition, including all accessories and
labels.
Once the returned product is received and inspected, a refund or replacement will be processed based on the customer’s preference and product availability.

Exceptions:

Returns will not be accepted for products that have been opened, used, or consumed.
If the product’s packaging is tampered with upon delivery, customers should refuse acceptance and immediately notify our customer service team.

Note:

Customers are responsible for shipping costs associated with returns, unless the return is due to a product defect or error on our part.
We reserve the right to update or modify this policy at any time without prior notice.
By placing an order with us, customers acknowledge and agree to abide by this Order Cancellation, Refund, and Return Policy. It is recommended that customers review this policy before making a purchase.

For any queries or assistance, please contact our customer service team at info@abezt.com